Returns, refunds and rights of cancellation
a. The Buyer shall have the right to cancel any Order for Goods only if the Seller has failed to deliver the Goods ordered within 28 days after the date of the Order
b. Notice of the wish to cancel must be made by email to: firstname.lastname@example.org
c. in the case of Faulty Goods the Buyer should inform the Seller at the earliest opportunity after the Buyer has discovered the fault or defect (provided that the Buyer shall be deemed to have inspected the Goods as soon as reasonably practicable after delivery and in no case longer than 3 days after receipt).
d. In in the case of Damaged Goods the Buyer should inform the Seller at the earliest opportunity after the Buyer has discovered the fault or defect (provided that the Buyer shall be deemed to have inspected the Goods as soon as reasonably practicable after delivery and in no case longer than 1 day after receipt). If the Goods are delivered by a courier the Seller should note when signing for the Goods that they are damaged.
e. If the Buyer reports faulty or damaged Goods in accordance with 7.c. and 7.d. above the Seller will require the Buyer to return the Goods or, at the Sellers discretion, may require the Buyer to send photographic evidence of the issue and will, following receipt and at it’s sole discretion the Seller may reprint all or part of the order free of charge.
f. For the avoidance of doubt, save in respect of faulty or defective goods, nothing in these Terms and Conditions shall give to the Buyer rights of cancellation in regard to the Goods which, by their nature have been made to the Buyer’s specifications.
g. In the case of cancellation under Condition 7(a) above, the Seller shall be responsible for all sums paid (including initial and re-delivery charges, if any) in respect of the Goods in question.
h. All items of Goods which are returned by the Buyer to the Seller must be returned in their original packaging (which the Buyer should retain for the purpose) and must be in an unused condition.